We create, develop and execute projects following criteria of excellence and business efficiency.
We act with the flexibility and speed of small organizations.
We are results oriented and work hard to discover the hidden potential of each project and maximize its return.
PLANNING
ORGANIZATION
ADDRESS
MANAGEMENT
ASSESSMENT
Our areas
of specialization
We bring more than 35 years of industry experience in the following sectors and specialty areas
Services
Each project is a tailor-made suit that requires the best possible combination of services (consultants, tools, etc.)
Training, mentoring and executive or group coaching
Development of talent, of a theoretical-practical nature, for
managers, middle managers and base team. Our training, mentoring and coaching are tailor-made activities, with a clear transformational vocation.
Training in the ESMA classroom, in a digital classroom, or in-company, both in the classroom and in the workplace (on the job training).
Situation diagnoses
- Mystery guest of depth and/or continuity.
- Commercial, operational and economic-financial diagnoses.
Business development and financing
- Market studies and financial economic feasibility.
- Design of business models and plans.
- Development of hotel and restaurant concepts.
- Design of products, services and customer experiences.
- Marketing, communication and sales plans.
- Tourist revitalization plans.
- Tourist awareness plans.
- Sponsorship management.
- Support in the management of grants / subsidies.
- Search for investment partners.
Design of Infrastructures / Facilities
- Support the architecture, engineering and interior design teams, in the development of hotel and restaurant projects, both in supply and production areas, as well as customer service and attention (high-end areas).
- Professional kitchen design.
- Estimate of endowments.
- Estimation and control of investments in CAPEX / OPEX.
- Tenders / private competitions for the adjudication.
Hotel operations
We believe that people, companies and institutions must organize, simplify, normalize and communicate their activities, and only then will they achieve their objectives.
At the same time, we believe that they can do so by leaving green traces and footprints in their wake. For this reason and in the firm belief that there are other ways of managing, we collaborate with all of them in the process of integrating their activities into their own management systems or referenced to standardized systems.
- Design of procedures as well as operational operating manuals (MOF, MOP or SOP).
- Process improvement.
- Simplification, robotization, digitization and automation.
- Optimization of purchases / supplies.
Restaurant Operations / Gastronomy / F&B
- Comprehensive design of gastronomic offers and their implementation.
- Reengineering of buffets.
- Development of price tags and technical data sheets for food production.
- Outsourcing of the F&B Departments and/or the Executive Kitchen Headquarters.
- Cold food production line.
- Gastromarketing.
- Gatronomic consultancy.
- Gastronomic tourism.
Revenue & Yield Management
For accommodation, restaurants and any other service likely to have a setting strategy as well as dynamic price management and distribution.
- Hotel distribution.
- Benchmark & competitive set analysis.
- Upselling – Crossselling.
- Menu & price engineering
Digital transformation
Of the information processes, reservation and advance sale, reception, sale of services, upselling and crossselling, supply management, production management, service, loyalty billing, etc.
Hotel and F&B Asset Management
Especially for the financial sector, banking, investment funds, property insurance companies, SOCIMIs, family offices, etc.
- Planning Law.
- Changes of use.
- Asset transaction (purchase-sale and rental) / brockerage.
- Legal and technical due diligences.
- Search for operators for rental or management.
- Search for hotel franchises.
- Search for hotel reference groups.
- Rental or management contracts.
- Hotel asset management.
- Food and beverage asset management.
- Budget management process.
- Management control processes / cost control.
- Repositioning of existing businesses.
- Business refloating.
- OPEX and CAPEX management.
- Private tenders / contests.
- Interim management even for assets in transition.
- Expansion processes, organically or through franchises.
- Divestment processes.
- Management of off-market assets.
- Expert reports / conflict mediation.
Project Management Task Force
We act upon delegation from the companies, as opening management team, crisis management and asset management in transition, allowing our clients to have a highly qualified senior team and working towards objectives, for the period of time strictly necessary to undertake a project, avoiding assuming it in structure.
R+D+i
We work with entrepreneurs, as well as with all types of companies and institutions, in research, development, innovation and dissemination, of all types of technological solutions or not, that contribute to the improvement of our industries, our professionals and with it the satisfaction of your clients.
Others
ESMA partners are available to advise the Board of Directors or Management Committee, as consultants and, in the face of specific decisions, or becoming part of these as permanent directors.
